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Problem: Small boxes that appear in your HTML where your quotation marks, double hyphens and arrows once appeared in your MS Office document.
Cause: Microsoft Smart Quotes are a series of special characters that appear only in Microsoft Office Products. Because they are not default plain ASCII characters, they generally do not convert to standard HTML characters. As a result, most non-Microsoft Email clients have a difficult time rendering these characters correctly, often times substituting a question mark or small box in its place.
Solution: Disable the use of Smart Characters in your Microsoft Office Documents. In most versions it can be found under the Tools, Auto Correct, Auto Format as you type. Uncheck, "straight quotes" with "smart quote" and hyphens (--) with dash (–—).
Secondly, it is always recommended that you "clean-up" your MS Word copy by pasting it into a non-Microsoft editor like Homesite, Dreamweaver, Notepad or similar program. This can help identify and aid the removal of any unnecessary characters.
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