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Intevation Report - Best Practices in Email Marketing
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    January 2006

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Optimization

Subject Lines: 15 Rules to Write Them Right

By Loren McDonald

Fifty characters could be all that stands between you and success in your next email campaign. That's how much space you have in the subject line, which is one of the prime indicators recipients use to decide whether to open your email, trash it unopened or report it as spam.

Because so much is riding on your subject line, we came up with 15 rules for crafting a good one. Be sure to review them before you send your next email campaign. Read Full Article.

Full Article | Email Feedback

Previous Optimization Column
10 Email Marketing "Must Dos" in 2006

     Editor's Note

Dear <First Name>,

It's back-to-basics month at The Intevation Report. We will review the two elements of your email message that respondents consider most crucial when deciding whether to open or trash it: the sender, or "from" line, and the subject line. They can be tricky, but our advice will help you create an effective strategy each time.

Loren McDonald

The Lab

The Numbers are In on Email Subscriber Inactive Rates (And They Aren't Pretty)

By Loren McDonald

Is it really worth your time, effort and resources to reach out to your inactive members? An analysis of several EmailLabs clients who send various kinds of email messages -- retailers, product offers, newsletters -- in both the business-to-business and business-to-consumer markets shows that even lists with relatively low inactive rates still lose a quarter of their lists to nonresponsive members. Read the full article for the numbers, the analysis and an easy strategy to combat list inactivity.

Full Article | Email Feedback

Previous The Lab Column
Combat List Inactivity by Older Opt-Ins.

     EmailLabs News

EmailLabs Reveals Its Top Ten ''Must Dos'' for Boosting Email Marketing Results in 2006

EmailLabs Continues Success in Q3 2005 With the Addition of Forty-Five New Clients

iMedia Connection: Q&A with Jim Herbold

Delivery Trends

User Not Found: Email Bounces Explained

By Kirill Popov

Whenever you send an email message, there's always a chance it will "bounce," or be rejected. You can minimize the likelihood that your emails will bounce by developing a good bounce-handling strategy. In this article, we'll explain what you can learn from a bounce message sent back from the recipient's server and how to use that information to develop your strategy. Read Full Article.

Full Article | Email Feedback

Previous Delivery Trends Column
ESPC Adds 'Affirmative Consent' to Standards

     Recent Articles

10 Email Marketing "Must Dos" in 2006: Key Strategies for Success

Permission Email Marketing: "Permission" is Not Optional

Designing Emails For the Preview Pane and Disabled Images

Transitions: A Guide to Switching E-Mail Technologies (ClickZ Delivery Column)

Quick Tip

Quick Tip: Help Your 'From' Line Help You

By Loren McDonald

Everybody worries about getting the subject line right in an email, but that's only half of the equation. Your "from" or sender line is equally important. If you get it right, your recipients will recognize you instantly in both their inboxes and bulk folders. Get it wrong, and recipients will delete your emails or report them as spam. Read the full article for a 3-step strategy to create and test an effective "from" line.

Full Article | Email Feedback

Previous Quick Tips Column
Optimizing the Unsubscribe Page

     EmailLabs Events

eTail West 2006
Feb 21-24, 2006
Palm Desert, CA

Corementrics Client Summit
Mar 20-22, 2006
Napa Valley, CA

TravelCom
Apr 17-19, 2006
New York, NY

Stat Watch

Survey: Holiday Emails Generate Shopper Discontent

Although at least half of online shoppers in a Return Path email survey said they used email to buy or prospect for holiday gifts in 2005, they also said they got too much email from retailers and took more negative actions, such as reporting email as spam or unsubscribing:

   Did you get the amount of email you were expecting?   
 
Email Expectations
2005
2004
No, it was higher
43.5%
39.6%
I didn't know what to expect
28.0%
N/A
Yes, it was as expected
22.2%
50.1%
I don't remember signing up for email
4.6%
10.2%

   How did you deal with excess email?   
 
Action Taken
2005
2004
I deleted the additional emails
68.0%
60.1%
I reported the sender as a spammer to my ISP
33.6%
23.4%
I unsubscribed
30.5%
27.1%
No impact
19.3%
28.3%

Source: Return Path Second Annual Holiday Consumer Email Survey, January 2006

More Email Marketing Statistics | Email Feedback

     Feature Profile

> EmailLabs Version 4.0: Just released, the new version of the EmailLabs application introduces many new features as well as an updated look and feel. Some enhancements include a Dynamic Content Message Builder, a task management system, seedbox monitoring, a new message creation process and many others.

> WebSideStory: Mutual clients of EmailLabs and WebSideStory can leverage data based on both Web site and email activity to target campaigns based on behavior and create trigger campaigns on the fly.

Call 866.362.4522 to learn more or request a demo.

Ask EmailLabs

How do I clean an old list without removing good emails?

Question: We have built up a large opt-in email newsletter list with our website over the past five years. However, we know there are old emails on there that don't work and are making our open rates lower, but we aren't receiving many of the hard or soft bounces back from the email servers. How can you clean up an old e-mail list without affecting the good emails on it? Read full article to learn our response.

Full Article | Got a Question? Ask EmailLabs
More Email Marketing FAQ's

About EmailLabs

EmailLabs is a leading provider of high-performance email marketing technology solutions to agencies, publishers and marketing, sales and customer service departments of middle-market and Global 2000 companies. The EmailLabs email marketing platform is provided as an ASP (Web-based) service, and is easily customized and integrated with a company's Web site, sales force automation and CRM technologies. The company provides email marketing solutions to more than 400 companies, including Nokia, Agilent, PalmSource and Jupitermedia. Headquartered in Menlo Park, Calif., EmailLabs was founded in 1999 and is a subsidiary of Lyris, Inc. (OTCBB:JLHY).

For more information, visit www.EmailLabs.com or call 866.362.4522.



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